YOUR CUSTOMER VALUE AGREEMENT.
Customer Value Agreements (CVAs) are easy ownership plans fit to your business needs in order to extend equipment life and maximize your investment. Whatever your industry, whatever your Cat product — keeping it in excellent condition means more production and lower costs. That’s a CVA.
Each CVA offers different elements depending on the industry and Cat product. But for any CVA, you can expect these four areas of ownership value.
CVAs bring together dealer advice, easy parts acquisition, plus options for flexible payment terms.
Getting the right Genuine Cat Parts delivered to the right place at the right time makes it easier for maintenance to get done. Service options are flexible to meet your needs.
Cat CVAs are customized plans that offer troubleshooting, diagnostics and repairs with Genuine Cat Parts. If you need trained technician assistance, there are options for that too!
You get easy access to monitoring tools with a Cat CVA. Digital tools give you the ability to access important operating parameters for your business anywhere you have an internet connection.
Parts when promised — or we pay. As part of our Services Commitment in a CVA, your maintenance and common repair parts will be available when you need them. If they’re not, we’ll help cover costs by giving you a Cat Prepaid Credit for the value of the late part up to $1,000*. Plus, we offer a 2-day technician response time to fix unplanned repairs, so you can get back to earning. Click the button below to see how it works or watch the video to learn more.
There are no requirements to enroll in a CVA. All costs are based on an individual assessment of your equipment history and forecasted needs – resulting in a flat monthly fee.
Customer Value Agreements typically contain one or more of the following services:
| CUSTOMER VALUE AGREEMENT | PARTS ONLY | PREMIUM | CAT COMPACT |
|---|---|---|---|
| PARTS AND SERVICE COMMITMENT | |||
| Parts – next day or agreed-upon date | ✔ | ✔ | ✔ |
| Service – 48 hours or agreed-upon date** | ✔ | ✔ | |
| Service – 24 hours or agreed-upon date** | ✔ | ||
| Parts – same day or agreed-upon date | ✔ | ||
| ADDITIONAL BENEFITS | |||
| 12-month Minimum Agreement Term | ✔ | ✔ | ✔ |
| Payment Options | ✔ | ✔ | ✔ |
| Genuine Cat Parts | ✔ | ✔ | ✔ |
| PM Maintenance Parts | ✔ | ✔ | ✔ |
| PM Maintenance Labor | ✔ | ✔ | |
| Telematics Location & Hours | ✔ | ✔ | |
| Machine Service Alerts & Reporting | ✔ | ✔ | |
| Inspections & Scheduled Oil Sampling | ✔ | ✔ | |
| Dedicated CVA Concierge | ✔ | ✔ | |
| Dedicated Condition Monitoring Analyst | ✔ | ✔ |
** Caterpillar equipment is built with quality, reliability, and durability. That support is continued through condition monitoring and fleet management resources to help maximize equipment availability. However, when repairs are needed our equipment design, service processes, and dealer network combine to minimize downtime. It is common that repairs can be completed within 48 hours on our Services Commitment and 24 hours on machines purchased from Cat Compact with a premium CVA so you can get back to work quickly. In the case of major repairs, those repairs that are more complex and require more labor, you can expect a commitment on when that repair will be completed and have confidence in that date.
